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FAQs

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General Information:  
Do you have a shop that I can visit?
Do you have a printed catalogue?
Will the items that I receive be the same as the products shown on the website?
Are there minimum amount that I have to spend?
Do your prices include sales tax/GST?
How do you keep your prices low?
Do you offer wholesale discounts?
Can you supply bulk or wholesale amounts if I have an ABN?

My Account:  
How do I create an account?
Do I need to create and account to view products and prices?
What are the benefits of creating an account?
How do I track the progress of my orders?
What are the steps that make up the status of the order?
What happens if I lose my password?


The Ordering Process:  
Can I change the status of my order?
How do I place an order?

Payment:  
What payment methods do you accept?
If I am paying via Direct Deposit, where do I deposit the money?
Can I send my credit card details via email?
Is it safe to use my Credit Card in your online shop?

Shipping:  
How do you calculate shipping fees?
What is my credit card security number?
Why do I need to input this number when I pay via credit card?
How are my items sent to me?
What shipping options are available?
Can I view the status of my items?
Can I track my items?
Can I insure my items?
What are the benefits of registering my parcel?
What if my items are worth more than $100?

Returns:  
Do you accept returns?


GENERAL INFORMATION:

Do you have a shop that I can visit?  

No, we do not. We currently only operate online.   

Do you have a printed catalogue?
   

No, we do not print a catalogue because there are simply too many products and our inventory is constantly changing.

Our online shop serves as our catalogue and is always up to date.   

Will the items that I receive be the same as the products shown on the website?
   

We do our best to maintain a product standard, however many products on the site are handmade and therefore there may be slight variations in size, colour and other qualities.

We do our best to describe our products as accurately as possible, this does not mean that the description and content of this site will be 100% error free. If you receive a product that is not as described on the site, you may return the product for a full refund.

Please see our
Returns Policy for details.

Are there minimum amount that I have to spend?

No, we have no restrictions on orders. But, to reduce shipping costs, we do advise that you order several small items so that we can combine items in one shipment.

Do your prices include sales tax/GST?

Yes, our prices are inclusive of GST. If you are an overseas customer, we will deduct the 10% tax from the product cost.

How do you keep your prices low?

The prices are low because of two reasons:

1. We do not have a shopfront and therefore are able to keep overheads low. 
2. We import our products directly from the manufacturers. Therefore, we are able to pass on the savings and offer wholesale prices to our customers.

Do you offer wholesale discounts?

There is no need to spend hundreds of dollars or order by the kilo to have access to wholesale prices. All our products are priced well below what you would pay at any bricks and mortar bead shop.

We offer extra discounts for larger orders:

1. Orders over $150, 10% discount. 
2. Orders over $300, 15% discount. 
3. Orders over $500, 20% discount.

Can you supply bulk or wholesale amounts if I have an ABN?

We do not have a separate wholesaler catalogue nor do we carry significant quantities of any one item. If you like any of the products that we carry, we can arrange bulk quantities to be shipped to Australia. 

Please contact support@beadyblue.com for more details.

MY ACCOUNT:

How do I create an account?

Simply click on the “My Account” link at the top of any of the pages in the website and it will take you through the process of creating an account.

You only need to choose a login name and password and enter a valid email address to create an account.

Do I need to create and account to view products and prices?

No. You do not need to create an account to view any of the items on the website. However, you need to create an account to save a cart and place an order.

What are the benefits of creating an account?

a. You are able to edit your details, purchase products, save a cart and view all your previous orders.
b. The interface allows you to track the progress of your order at all times.

How do I track the progress of my orders?

a. Log into your account.
b. Click on the “Orders” link on the left side navigation bar.
c. The status of each order is displayed on the last column.

What are the steps that make up the status of the order?

Depending on the payment method, there are 5 or 6 steps:

1. New Order: A new order has been made through the system.
2. Processing Order: The order has been viewed and processed.
3. Payment Sent: Direct Deposits Only. 
    (For tracking purposes, it is important that  the user indicate that the deposit has been made.)
4. Payment Received: Payment received and Item is being packed.
5. Item Posted: Parcel has been dispatched.
6. Order Received:

Can I change the status of the order?

There are only two cases where the user can change the status of their order:

a. When paying via direct deposit, the status can be changed from “New Order” to “Payment Sent.”
b. To indicate that parcel has been received, the user can change the status from “Item Posted” to “Item Received”   

What happens if I lose my password?

To retreive your password:

a. Click on the "My Account" link at the top of the homepage.
b. Click on the "Forgot my Password" link.
c. Enter your login name and the email address that you used when you created the account.
d. A system generated password will be emailed to your nominated email address. Please note that at no time is the adminstrator able to view a customer's password. This has been done as an additional security measure.
e. If you would like to change your password, you may do so by licking on the "Change Password" link on the left hand side navigation bar once you have logged into your account.


THE ORDERING PROCESS:

How do I place an order?

1. When you have decided to purchase a product, enter the number of packs or strands you would like to purchase then click on the “add to cart” button on the product page.

2. You may continue to add to your cart if you wish.

3. Once you have added the last item to your cart, click on the “Cart” link on the product page. Alternatively, you can log into your account and view the contents of your cart by clicking on the “My Cart” link on the left hand side navigation bar.

4. The “Update Cart” button allows you to change the contents of your cart. You may add or remove products from your cart by changing the quantities that you have ordered.

5. Once a cart has been finalized, you may proceed through the checkout process. If you do not already have an account with us, you will need to create one to complete the ordering process.

6.  To complete the checkout process, you need click on the "Confirm Order" button found on the final checkout page.

7.  You will be sent an email confirming that your order has been placed and is being processed.

PAYMENT:  

What payment methods do you accept?

There are a number of ways that you can pay for your items.

You can pay via credit card. Either through our secure online shop or you may phone your credit card details. We accept Visa and Mastercard.

For Australian customers, we also accept Direct Bank Deposit.

These options are presented to you as you go through the checkout process.

If I am paying via Direct Deposit, where do I deposit the money?   

Bank Name: National Australia Bank 
Account Name: Beady Blue 
BSB Number: 083573 
Account Number: 863780874 

For tracking purposes, you must include your name as the sender and your shopping cart number as the reference.

When payment has been sent, please change the status of your order to "Payment Sent" via the drop down menu in the Orders section of your account.

Can I send my credit card details via email?

No. E-mail is not secure.

To ensure your privacy and security, all personal information, including credit card numbers should not be emailed to us.

You have the option to ring us and do the transaction over the phone.

Is it safe to use my Credit Card in your online shop?

Absolutely. Beady blue understands your concerns about the safety and security of your credit card details. Your credit card details are transmitted via secure, industry standards 128-bit SSL encryption technology.

What is my credit card security number?

You security number is the last three numbers located in the back of your card, it is normally
printed on the signature panel, directly below the magnetic strip.

Why do I need to input this number when I pay via credit card?

This number serves as an additional security measure.

SHIPPING:   

How do you calculate shipping fees?

Postage costs are added during the checkout process and these costs are based on the gross calculated weight and size of each parcel as well as an additional 50 grams to account for the weight of the packaging materials (bubble wrap and boxes where necessary). 

How are my items sent to me?


Most goods will be wrapped in bubble wrap and placed in a post satchel. They are sent via Australia Post within 48 hours of receipt of payment.

Once the items are turned over to Australia Post for delivery, the responsibilities for the products are passed on to the buyer. We do not accept responsibility for items lost in the post.

If payment is received on a weekend, goods are shipped out by Tuesday the following week.

Please note that some delays may occur during busy periods (i.e. during the Christmas season). However, if your parcel does not arrive within 7 working days after we have notified you that your order has been posted, please contact us immediately.

What shipping options are available?

The following shipping options are available:

Regular Post (2-7 Business Days):
Weight Cost
Under 250 Grams $4.35
251 Grams - 500 Grams $5.60
501 Grams - 3 Kg $9.50

Express Post (1-3 working Days):
Weight Cost
Under 250 Grams $7.70
251 Grams - 500 Grams $7.70
501 Grams - 3 Kg $10.60

Registered Post: Additional $2.60 for each parcel. 

Please note that an additional $.50 handling fee has been added to the cost of postage to accomodate the packaging costs.

Can I view the status of my items? 

Yes. Simply log into your account on the Beady Blue website and you will be able to view the status of your order. 

Can I track my items?

Yes, items sent via Registered Post and Express Post have a unique tracking number.

However, if you have chosen to receive your item via Regular Post, this item cannot be tracked, and as such, no refunds will be given for parcels that are lost within the postal system.

Items that are sent via Express Post can be tracked, but note that its contents are NOT insured.   

Can I insure my items? 


Yes, for an additional $2.60 per parcel, we can send your item via registered post.  All registered post articles are insured up to $100.  

What are the benefits of registering my parcel?


1. Items can be tracked. A unique number is assigned to each registered article. 
2. A signature is obtained upon delivery of the item. 
3. The article is insured up to the value of $100.

What if my items are worth more than $100?

All items that are worth over $100 are automatically sent via registered post.

We can purchase extra insurance cover of up to $5000 per article on your behalf. This costs $1.15 per $100 or part thereof, up to the $5000 maximum.   

RETURNS:


Do you accept returns?

In most cases, we do accept returns.

Please see our
Returns Policy for more information.

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